Terms and Conditions

These Terms of Service govern purchases from and use of www.commercialnosing.co.uk.

The website is operated by Mafson Ltd, trading as Commercial Nosing. References to “we”, “us”, and “our” mean Mafson Ltd. References to “you” and “your” mean the customer or website user.

Please read these Terms before placing an order and retain a copy for your records. Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded.

1. Our Business Information

Trade Name: Commercial Nosing
Company Name: Mafson Ltd
Company Number: 12731462
VAT Number: GB379295832
Registered Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
Email: sales@commercialnosing.co.uk
Phone: +441143609100

Mafson Ltd is registered in England and Wales.

Further contact information is available on our Contact Us page.

2. Placing an Order

To place an order, you must be at least 18 years old and authorised to use the payment method provided.

You agree to provide accurate and complete information, including your:

Name and contact details;
Billing and delivery addresses;
Selected products and quantities;
Required dimensions, colours, finishes, and other specifications.

If you order on behalf of a business, you confirm that you have authority to do so.

Please check your order carefully before submitting it. Contact us immediately if you notice an error. We will try to assist, but changes may not be possible once preparation or dispatch has begun.

3. Order Acknowledgement & Acceptance

Submitting an order constitutes an offer to purchase the selected goods under these Terms.

An automatic order acknowledgement confirms that we have received your order; it does not, by itself, mean that we have accepted it.

For standard products, acceptance takes place when we send your dispatch confirmation. For bespoke or custom-made products, we may send a separate written acceptance confirming the agreed specification and preparation arrangements.

We may be unable to accept an order where:

A product is unavailable;
Payment cannot be authorised;
We cannot deliver to the requested address;
A material pricing or product-information error requires correction;
There are reasonable grounds to suspect fraudulent or unlawful activity.

If we cannot accept your order, we will notify you and refund any payment taken for the unaccepted goods and associated delivery charges.

We will not substitute a materially different product or increase an agreed price without your consent.

4. Product Information & Selection

We sell stair nosings, tile-in stair nosings, wall corner protectors, door thresholds, trims, and related products.

Please review the relevant product information before ordering, including:

Material and finish;
Length, width, height, and profile shape;
Compatible flooring thickness;
Colour and insert options;
Fixing or installation method;
Pack quantity and included accessories;
Any stated limitations or custom-order conditions.

Product photographs illustrate the product and its available options. Screen settings may affect colour appearance, but this does not remove our obligation to supply goods that match their description.

Any relevant manufacturing tolerances should be disclosed in the product information or confirmed before purchase. General references to tolerances do not permit us to supply materially different goods.

If you need help choosing a profile or confirming a measurement, please contact us before ordering.

5. Product Suitability, Installation & Maintenance

Check the delivered product before cutting, drilling, removing adhesive backing, or installing it.

Installation requirements vary between tile-in, screw-fixed, adhesive-fixed, and other profiles. Follow the instructions applicable to the particular product and substrate.

Our Installation Guide, Maintenance page, and Colour Inserts Chart provide supporting information.

For commercial, public-access, or safety-critical installations, obtain suitable professional advice about the complete installation and applicable requirements. A product’s suitability depends on its specification, the surrounding materials, installation, and use.

Do not install goods with an obvious defect or discrepancy before contacting us. If a fault becomes apparent only after installation, your applicable statutory rights remain unaffected.

We are not responsible for damage caused solely by incorrect installation, misuse, or unauthorised alteration. This does not exclude responsibility for defective goods, inaccurate descriptions, or incorrect instructions supplied by us.

6. Prices, VAT & Payment

All prices are stated in British Pounds (GBP £).

Displayed product prices include applicable UK VAT. Delivery charges are additional unless expressly stated otherwise and must be disclosed before payment.

We accept the payment methods available at checkout. Any alternative arrangement, such as bank transfer, must be agreed with us directly.

Payment is normally taken in full when the order is placed. Orders will not be dispatched until payment has cleared.

For further information, see our Payment Policy.

If we discover a material pricing error before accepting your order, we will contact you to offer the choice of proceeding at the correct price or cancelling for a refund. We will not charge an increased amount without your agreement.

Price changes do not retrospectively change the price of an accepted order.

7. Shipping Destinations & Charges

We deliver within supported areas of the United Kingdom. We do not currently offer international delivery.

Our published delivery charges for eligible UK mainland addresses are:

Shipping Method	Charge Including VAT
Standard Shipping	£11.99
Express Shipping	£15.59

Delivery to Scotland, including the Scottish Highlands, and Northern Ireland requires confirmation of availability, charges, and delivery estimates before payment.

For these destinations, offshore islands, or an address not clearly covered by our standard service, contact sales@commercialnosing.co.uk with your postcode and intended order before paying.

We do not deliver to P.O. Boxes or military postal addresses, including APO/FPO addresses.

Please read our Shipping Policy for full delivery arrangements.

8. Processing & Delivery Times

For eligible in-stock products, our usual delivery estimates are:

Service	Handling Time	Transit Time	Estimated Total
Standard	0–1 business day	3–4 business days	3–5 business days
Express	0–1 business day	1 business day	1–2 business days

Our order cut-off is 2:00 PM GMT.

Business days are Monday–Friday, excluding UK bank holidays. Orders received after the cut-off or on a non-business day begin processing on the next business day.

Same-day dispatch applies only to eligible orders where payment has cleared, stock is available, and no additional preparation is required.

Custom-made or specially prepared products may have different lead times. These must be disclosed on the relevant product page or agreed before the order is accepted.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise. We will contact you if we become aware of a significant delay.

Your statutory rights concerning late delivery remain unaffected.

9. Delivery Responsibility & Address Changes

Please provide a complete and accurate delivery address and contact us immediately if it needs to change.

An address change is only confirmed once acknowledged by our team. Redirection may not be possible after dispatch.

For consumer orders, goods remain our responsibility until they come into your physical possession, or that of a person you identify to receive them, subject to any applicable legal exception where you independently appoint a carrier.

If a parcel is delayed, missing, or shown as delivered but cannot be located, contact us. We will investigate with the courier and arrange an appropriate resolution.

Where redelivery is needed because you supplied an incorrect address, we will explain and agree any applicable additional charge before arranging another shipment.

10. Cancellation Before & After Dispatch

For standard, non-custom goods, contact us immediately if you wish to cancel before dispatch. Eligible orders cancelled before dispatch will be refunded without a cancellation fee.

Once an order has been dispatched, we may be unable to stop delivery. You may still notify us that you wish to cancel and follow the applicable return process.

For qualifying consumer purchases, you generally have a statutory right to cancel within 14 days after delivery, without giving a reason, followed by a further 14 days to send the goods back.

Our voluntary 30-day return policy provides additional return rights, subject to its conditions.

Please see our Order Cancellation Policy and Return & Refund Policy.

To notify us of cancellation, send a clear statement by email or contact us by phone. You may use the following optional format:

To: Mafson Ltd, trading as Commercial Nosing

Email: sales@commercialnosing.co.uk

Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom

I hereby give notice that I cancel my contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

Using this format is optional.

11. Our 30-Day Return Policy

You may request a return within 30 days of delivery.

For voluntary change-of-mind returns, goods should be unused, uninstalled, uncut, undrilled, and unaltered, with the supplied accessories included.

Please package goods securely, preferably using their original packaging. Opening packaging for reasonable inspection does not automatically remove an applicable statutory cancellation right.

Self-adhesive products returned under our voluntary change-of-mind policy must have their unused adhesive backing intact.

Returns are completed by mail or parcel courier. Contact us before posting the goods so we can confirm the return instructions.

We do not charge a restocking fee.

Full conditions are set out in our Return & Refund Policy.

12. Return Labels & Return Shipping Costs

A return label is included inside the original package. An included label does not mean postage is prepaid for every return.

Return Reason	Return Shipping Responsibility
Goods arrived damaged or are faulty	Commercial Nosing
We supplied the wrong goods	Commercial Nosing
Goods materially differ from their description	Commercial Nosing
Change of mind or goods no longer required	Customer
Customer selected an unsuitable size, colour, profile, or quantity and we supplied it correctly	Customer

For returns we are responsible for, contact us first so we can confirm prepaid postage or agree reimbursement of reasonable return shipping.

For customer-paid returns, you must arrange and pay for appropriate postage using the return instructions provided. Charges depend on parcel dimensions, weight, and the chosen service.

13. Custom-Cut & Personalised Goods

Goods genuinely made to your individual specifications may be excluded from change-of-mind cancellation and returns where the law permits. Any applicable exception must be disclosed before purchase.

Selecting an ordinary size or colour from our standard range does not, by itself, make a product personalised.

Please check bespoke measurements and specifications carefully before approving them. Once custom preparation begins, we may be unable to accommodate changes.

Custom-order exceptions do not remove your rights where goods are faulty, damaged, incorrectly supplied, or do not match the agreed specification.

14. Faulty, Damaged or Incorrect Goods

Please provide your order details and a description of the issue. Photographs can assist our investigation where reasonably available.

There is no mandatory 24-hour reporting deadline that removes your statutory rights. Accepting a delivery does not prevent you from reporting damage found after unpacking.

We will provide the appropriate remedy under applicable law, which may include a refund, replacement, repair, or supply of a missing item.

Necessary return shipping for faulty, damaged, or incorrectly supplied goods is our responsibility.

15. Refunds & Exchanges

Approved refunds are processed within 2 business days after approval, following prompt assessment of the return.

Your bank or payment provider may take an additional 5–10 business days to display the refund.

Refunds are issued in GBP (£) to the original payment method. Our inspection and approval process will not extend an applicable statutory refund deadline.

For a statutory cancellation of an entire eligible order, we refund the original standard delivery charge. If you selected express delivery, we are generally only required to refund the equivalent standard delivery amount.

For partial returns or voluntary returns outside the statutory cancellation period, original delivery charges are normally not refundable unless required by law or otherwise agreed.

We do not charge restocking fees. Any lawful deduction for handling beyond reasonable inspection will be explained.

We do not offer direct change-of-mind exchanges. Return the unwanted item and place a new order for the required product. Replacements for faulty or incorrectly supplied goods are handled separately.

Please refer to our Return & Refund Policy.

16. Privacy & Cookies

Our Privacy Policy explains how we collect, use, retain, and share personal information.

Our Cookie Policy explains our use of cookies and similar technologies.

Accepting these Terms or placing an order does not, by itself, constitute consent to optional marketing or cookies that require separate consent.

17. Acceptable Website Use

You must not:

Use the website for fraudulent or unlawful purposes;
Submit false orders or use unauthorised payment details;
Attempt to access accounts, systems, or data without permission;
Introduce malware or interfere with website security;
Deliberately disrupt the website or misuse its forms and services.

We may restrict access where reasonably necessary to protect the website, our customers, or our legal obligations. This does not remove our responsibilities concerning existing accepted orders.

18. Intellectual Property & External Links

Website text, photographs, graphics, logos, and other materials belong to us or are used with permission from their owners.

You may use product information for personal shopping and retain copies of documents relating to your order. Commercial reproduction or redistribution requires permission unless otherwise permitted by law.

Third-party trademarks remain the property of their respective owners.

External links are provided for information. We do not control third-party websites, and linking to them does not automatically imply endorsement or affiliation.

19. Our Responsibility to You

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, as required by applicable law.

We do not exclude or limit liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of rights relating to ownership of goods;
Statutory consumer rights;
Any other liability that cannot lawfully be excluded or limited.

We are not responsible for loss caused solely by misuse, incorrect installation, or alterations that are not attributable to defective goods or incorrect information supplied by us.

Any limitations in our Legal Disclaimer must be read subject to these protections and applicable law.

20. Events Outside Our Reasonable Control

Events such as severe weather, transport disruption, or other exceptional circumstances may affect fulfilment.

If an event causes a significant delay, we will inform you and take reasonable steps to reduce its impact.

Such events do not automatically remove our delivery responsibilities or your applicable cancellation and refund rights.

21. Consumer & Business Purchases

Some statutory protections described in these Terms apply specifically to consumers purchasing wholly or mainly outside their trade, business, craft, or profession.

Business purchases may have different statutory rights. Any separate trade conditions must be expressly agreed before the relevant contract is formed.

A purchase is not automatically treated as a business purchase merely because goods are delivered to a workplace.

22. Complaints & Governing Law

If you have a complaint, contact sales@commercialnosing.co.uk with your order number and details of the issue. We will investigate and explain our response.

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, this does not remove mandatory protections available to you or prevent you from bringing proceedings in the courts of your home jurisdiction where applicable.

23. Changes to These Terms

We may update these Terms for future purchases.

The version applicable when your order is accepted will govern that order, unless a change is required by law or expressly agreed with you.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. Contact Information

Trade Name: Commercial Nosing
Company Name: Mafson Ltd
Company Number: 12731462
VAT Number: GB379295832

Business & Return Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom

Email: sales@commercialnosing.co.uk
Phone: +441143609100
Website: www.commercialnosing.co.uk

Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM GMT, excluding UK bank holidays.
Saturday–Sunday: Closed.