FAQ
Find answers to common questions about our products, payments, delivery, returns, and refunds. If you need further assistance, please contact us.
1. What products do you sell?
Commercial Nosing supplies stair nosings, commercial stair nosings, tile-in stair nosings, wall corner protectors, door thresholds, finishing trims, selected GRP products, and related accessories.
Products vary in material, dimensions, finish, and installation method. Please check the relevant specifications before ordering.
2. How do I choose the correct product?
Check the required length, width, profile shape, flooring thickness, material, and fixing method.
Before installing, confirm that the delivered product matches your order and is suitable for your surface. Do not cut, drill, remove adhesive backing, or install a product until you have checked it.
If you need help understanding a specification, email sales@commercialnosing.co.uk. For commercial or safety-critical installations, a qualified professional should confirm suitability and applicable requirements.
You can also consult our Installation Guide, Maintenance page, and Colour Inserts Chart.
3. What payment methods do you accept?
We accept debit and credit cards and any other payment methods displayed at checkout.
Payments are handled by third-party payment providers. We do not store your full card number or card security code in our order records.
Bank transfer may be available by prior arrangement. Please contact us before placing an order if you require this option.
See our Payment Policy for details.
4. Are your prices inclusive of VAT?
Yes. Displayed product prices include applicable UK VAT and are listed in British Pounds (GBP £).
Shipping charges are additional unless stated otherwise. Applicable delivery charges must be displayed or agreed before payment.
Our VAT number is GB379295832.
5. Where do you deliver?
We deliver to supported addresses within the United Kingdom. We do not currently offer international shipping.
Delivery to Scotland, including the Scottish Highlands, and Northern Ireland requires confirmation of availability, shipping charges, and delivery estimates before payment.
For these locations, offshore islands, or any destination not clearly covered by our standard service, email sales@commercialnosing.co.uk with your postcode and intended order.
We do not deliver to P.O. Boxes or military postal addresses, including APO/FPO addresses.
6. How much does shipping cost?
Our delivery charges for eligible UK mainland addresses are:
| Shipping Method | Charge Including VAT |
|---|---|
| Standard Shipping | £11.99 |
| Express Shipping | £15.59 |
Regional delivery charges may differ. Please obtain confirmation before payment where required.
Read our Shipping Policy for full details.
7. How long will my order take to arrive?
For eligible in-stock products delivered through our standard service:
| Shipping Method | Handling Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|
| Standard | 0–1 business day | 3–4 business days | 3–5 business days |
| Express | 0–1 business day | 1 business day | 1–2 business days |
Business days are Monday–Friday, excluding UK bank holidays.
These are estimates, not guaranteed arrival dates. Regional deliveries and custom-made products may have different time frames, which should be confirmed before ordering.
8. What is your order cut-off time?
Our order cut-off is 2:00 PM GMT, Monday–Friday, excluding UK bank holidays.
Orders received before the cut-off may qualify for same-day dispatch if payment has cleared, the products are in stock, and no additional preparation is needed.
Orders received after the cut-off or on a non-business day begin processing on the next business day.
Express shipping speeds up transit after dispatch; it does not remove necessary handling or manufacturing time.
9. Where are orders dispatched from?
Orders are processed and dispatched from Doncaster, United Kingdom.
We use delivery partners including UPS, EVRi, DHL, and FedEx. The courier depends on the products, parcel dimensions, destination, and service selected.
10. How can I track my order?
Once your order is dispatched, we will send a dispatch confirmation to the email address provided at checkout.
Tracking information will be included where available for the selected service. This may include the courier name, tracking number, and tracking link.
If you have not received your confirmation within the expected handling period, check your spam or junk folder and contact us with your order number.
11. Can I change my delivery address or order details?
Contact us immediately at sales@commercialnosing.co.uk or call +441143609100.
We will try to help before preparation or dispatch, but changes are not guaranteed. An amendment is only confirmed once acknowledged by our team.
Once a parcel is with the courier, we may be unable to redirect it.
12. What should I do if my delivery is late or missing?
Contact us if your order has not arrived within the estimated delivery period.
If tracking shows delivery but you cannot locate the parcel, check any delivery photograph, designated safe place, or reception area, then let us know.
We will investigate with the courier and explain the next steps. Where an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.
13. What is your return window?
You may request a return for eligible products within 30 days of delivery.
For voluntary change-of-mind returns, goods should be unused, uninstalled, uncut, undrilled, and unaltered, with the supplied accessories included. Self-adhesive products must have their unused backing intact.
Please use protective packaging, preferably the original packaging. Opening a package for reasonable inspection does not automatically remove an applicable statutory cancellation right.
See our Return & Refund Policy for full conditions.
14. How do I return an item?
Returns are handled by mail or parcel courier.
Email sales@commercialnosing.co.uk with your order number or proof of purchase and identify the item you wish to return.
We will confirm the instructions and postage arrangements. Securely package the goods, include the relevant accessories and your order details, and send the parcel to:
Commercial Nosing / Mafson Ltd
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
We recommend keeping your proof of postage until the return is resolved.
15. Is a return label included?
Yes. A return label is included inside your original package.
An included label does not mean postage is prepaid for every return. Contact us before posting so we can confirm the appropriate arrangements.
If the label is missing, damaged, or unsuitable for your parcel, contact us for assistance.
16. Who pays for return shipping?
| Reason for Return | Who Pays? |
|---|---|
| Item arrived damaged or is faulty | Commercial Nosing |
| We supplied the wrong item | Commercial Nosing |
| Item materially differs from its description | Commercial Nosing |
| You changed your mind or no longer need it | Customer |
| You selected the wrong size, colour, profile, or quantity and we supplied it correctly | Customer |
Where we are responsible, we will confirm a prepaid arrangement or agree reimbursement of reasonable return postage.
For change-of-mind returns, the customer arranges and pays for suitable postage.
17. Do you charge a restocking fee?
No. We do not charge a restocking fee.
Where legally permitted, a deduction may apply for loss in value caused by handling beyond what is reasonably necessary to inspect a product. Any deduction will be explained. Reasonable inspection alone does not justify a deduction.
18. What if my item arrives damaged, faulty, or incorrect?
Please contact us as soon as reasonably possible with your order number and a description of the issue. Photographs of the item and packaging can help where available.
We will arrange an appropriate resolution, such as a refund, replacement, repair, or supply of a missing item, depending on the issue and your applicable rights.
We cover the necessary return shipping for damaged, faulty, or incorrectly supplied goods.
There is no mandatory 24-hour reporting deadline that removes your statutory rights. Accepting delivery does not prevent you from reporting damage discovered after unpacking.
19. Can I return custom-cut or installed products?
Genuinely bespoke or personalised products may be excluded from change-of-mind returns where this was clearly disclosed before purchase. Selecting an ordinary size or colour from our standard range does not, by itself, make a product personalised.
Products you have cut, drilled, altered, or installed are normally excluded from our voluntary change-of-mind policy.
These conditions do not remove your rights if goods are faulty, damaged, incorrectly supplied, or do not match the agreed specification. Contact us if a fault becomes apparent after installation.
20. When will I receive my refund?
We inspect returned goods promptly and notify you of the outcome.
Approved refunds are processed within 2 business days after approval, back to the original payment method in GBP (£).
Your bank or payment provider may take an additional 5–10 business days to display the refund. Our approval process does not extend any applicable statutory refund deadline.
Contact us if the refund has not appeared after the expected processing period.
21. Will my original delivery charge be refunded?
For a statutory cancellation of an entire eligible order, we refund the original standard delivery charge. If you selected express delivery, we are generally only required to refund the equivalent standard delivery amount.
For faulty, damaged, or incorrectly supplied goods, applicable delivery charges are refunded as required by law.
Original delivery charges are normally not refundable for partial returns or voluntary returns outside the statutory cancellation period unless required by law or agreed with us.
Full details are in our Return & Refund Policy.
22. Can I cancel my order?
Contact us immediately if you want to cancel.
Eligible standard orders cancelled before dispatch are refunded without a cancellation fee. If the goods have already been dispatched, we may be unable to stop delivery, but you may still notify us of cancellation and follow the applicable return process.
Custom-made or personalised goods may have different cancellation conditions.
See our Order Cancellation Policy and Terms of Service.
23. Do you offer exchanges?
We do not offer direct change-of-mind exchanges.
Please return the eligible unwanted item for a refund and place a new order for the product you need.
Replacements provided to resolve faulty or incorrectly supplied goods are handled separately.
24. How do you handle my personal information?
We use information provided during checkout and customer-service enquiries to process orders, arrange delivery, and support purchases.
Read our Privacy Policy and Cookie Policy for details about data handling and website technologies.
25. How do I contact customer support?
Email: sales@commercialnosing.co.uk
Phone: +441143609100
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM GMT, excluding UK bank holidays.
Saturday–Sunday: Closed.
Trade Name: Commercial Nosing
Company Name: Mafson Ltd
Company Number: 12731462
VAT Number: GB379295832
Business & Registered Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
You can also visit our Contact Us page.