Privacy Policy
Commercial Nosing respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit www.commercialnosing.co.uk, purchase our products, or contact us.
It applies to customers, website visitors, and people making product, trade, or customer-service enquiries.
1. Who We Are
Commercial Nosing is a trading name of Mafson Ltd. Mafson Ltd is the controller responsible for the personal information described in this policy.
- Trade Name: Commercial Nosing
- Company Name: Mafson Ltd
- Company Number: 12731462
- VAT Number: GB379295832
- Registered Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom - Email: sales@commercialnosing.co.uk
- Phone: +441143609100
We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.
2. Personal Information We Collect
The information we collect depends on how you interact with us.
Contact and Delivery Information
When you place an order or contact us, we may collect:
- Your name;
- Email address and telephone number;
- Billing and delivery addresses;
- Company name, where provided;
- Delivery instructions and relevant access information.
Order and Transaction Information
We collect information needed to process and support purchases, including:
- Products, sizes, colours, quantities, and specifications ordered;
- Order numbers, prices, and delivery charges;
- Payment status and transaction references;
- Delivery and tracking information;
- Cancellation, return, refund, and replacement records.
Customer-Service Information
When you contact us, we may retain your enquiry and our correspondence. This can include photographs you provide to help us assess damaged, faulty, or incorrectly supplied products.
Please avoid including unrelated personal information in photographs or messages.
Technical and Usage Information
When you use our website, we and our service providers may collect:
- IP address;
- Browser and device information;
- Pages viewed and interactions with the website;
- Referring websites or advertising sources;
- Cookie identifiers and similar online identifiers;
- Security and error logs.
Where consent is required for cookies or similar technologies, the collection and use of that information depend on your consent.
Marketing Preferences
If you choose to receive marketing, we may record your contact details, communication preferences, and consent or withdrawal of consent.
3. How We Obtain Your Information
We obtain personal information:
- Directly from you when you order, complete a form, or contact us;
- Automatically through website technologies, subject to applicable consent requirements;
- From payment providers confirming payment or refund status;
- From delivery partners providing shipment updates;
- From a person placing an order on your behalf or arranging delivery to you.
If you provide another person’s contact or delivery details, please ensure you are entitled to do so and make them aware of this policy.
4. Why We Use Your Information
| Purpose | Typical Lawful Basis |
|---|---|
| Process orders, take payment, and arrange delivery | Performance of a contract |
| Answer enquiries before a purchase | Steps requested before entering a contract |
| Handle returns, refunds, and order-related support | Contract and applicable legal obligations |
| Maintain accounting, tax, and transaction records | Legal obligation |
| Protect the website, prevent fraud, and investigate misuse | Legitimate interests and, where applicable, legal obligation |
| Manage business enquiries and maintain service records | Legitimate interests |
| Send optional promotional communications | Consent |
| Use advertising cookies and consent-dependent analytics | Consent |
| Establish, exercise, or defend legal claims | Legitimate interests and applicable legal obligations |
Our legitimate interests include operating a secure business, providing effective customer support, and protecting our customers and services. We consider the impact on your rights before relying on this basis.
If information is necessary to fulfil an order and you do not provide it, we may be unable to accept payment, deliver the goods, or complete the requested service.
5. Payments
Payments are handled through the payment providers available at checkout.
Payment providers process the financial information needed to authorise and complete your transaction. We receive information such as payment confirmation, transaction references, and limited payment-method details where supplied by the provider.
We do not store your full payment card number or card security code in our order records.
Payment providers may also process information for their own fraud-prevention, regulatory, and legal obligations. Their privacy notices explain that processing.
Please do not send full card details, card security codes, passwords, or banking credentials by email or through our contact form.
6. Cookies, Analytics & Advertising
Our website uses cookies and similar technologies for essential functions such as maintaining a shopping basket and supporting secure website operation.
We also use Google Analytics and Google Ads, including remarketing features, to understand website use and measure or display advertising, subject to applicable consent requirements.
These services may process information about your device, website interactions, online identifiers, and advertising activity. Remarketing may use your previous visits or interactions to select advertisements shown on other websites or services.
Advertising technologies and other technologies requiring consent should only operate after you provide that consent. Refusing optional cookies should not prevent you from using the website’s essential shopping functions.
You may withdraw consent through the website’s cookie controls where available. You can also manage or delete cookies through your browser settings. Blocking essential cookies may affect basket or checkout functionality.
For further information, please see our Cookie Policy.
Google explains its processing in its Privacy Policy. You can manage personalised Google advertising through My Ad Center.
7. Marketing Communications
Where you opt in, we may send information about our products, offers, or services.
You can withdraw your marketing consent at any time by:
- Using the unsubscribe link in a marketing email; or
- Contacting sales@commercialnosing.co.uk.
You have the right to object to the use of your personal information for direct marketing at any time.
Unsubscribing from marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates, or responses to your enquiries.
8. Who We Share Information With
We share personal information where necessary with:
- Payment providers and banks, to process payments, refunds, and payment disputes;
- Delivery partners, to deliver orders and investigate delivery issues;
- Website, hosting, and IT providers, to operate and maintain our services;
- Analytics and advertising providers, subject to applicable consent requirements;
- Communication providers, to deliver customer-service or authorised marketing messages;
- Professional advisers, such as accountants, insurers, or legal advisers;
- Public authorities, where disclosure is legally required.
Our delivery partners may include UPS, EVRi, DHL, and FedEx. The selected courier receives the information needed to deliver your order.
We limit disclosures to information appropriate for the service or purpose. Where a provider processes information on our behalf, we require appropriate contractual protections.
We do not sell or rent your personal information.
9. International Data Transfers
Some technology, payment, analytics, or advertising providers may process personal information outside the United Kingdom.
Where a transfer is subject to UK international-transfer requirements, it must be supported by an appropriate legal mechanism. Depending on the provider and destination, this may include UK adequacy regulations or approved contractual safeguards together with any necessary additional measures.
You can contact us to request information about the destinations, providers, and safeguards relevant to your personal information.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal and accounting requirements.
| Information | Retention Approach |
|---|---|
| Order, invoice, and transaction records | Generally six years, or longer where a relevant legal obligation or ongoing claim requires it |
| Delivery, return, and refund records | For the period needed to fulfil the order, resolve issues, and meet related legal obligations |
| Customer-service correspondence | For as long as needed to resolve the enquiry and retain a proportionate record of the outcome |
| Marketing information | Until you withdraw consent or the information is no longer needed |
| Unsubscribe records | A limited record may be retained to ensure your marketing preference is respected |
| Security and technical logs | For a proportionate period necessary to investigate incidents and maintain security |
| Cookie and analytics information | According to the applicable technology, consent settings, and retention configuration |
Where a fixed period is not appropriate, we consider the information’s sensitivity, the purpose of keeping it, and any legal or dispute-related requirements.
When information is no longer required, we delete it securely or anonymise it.
11. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
Access should be limited to people and service providers who need the information for an authorised purpose.
No website, transmission method, or storage system can be guaranteed completely secure. If you believe information connected with your order has been compromised, please contact us promptly.
12. Your Data Protection Rights
Depending on the circumstances and the lawful basis for processing, you may have the right to:
- Request access to your personal information;
- Ask us to correct inaccurate or incomplete information;
- Request deletion of information;
- Ask us to restrict processing;
- Object to processing based on legitimate interests;
- Receive certain information in a portable format;
- Withdraw consent where processing relies on consent;
- Raise concerns about automated processing where applicable.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Some rights are subject to legal exceptions. For example, we may need to retain transaction records even after you request deletion.
To exercise a right, email sales@commercialnosing.co.uk. Explain your request and provide enough information for us to identify the relevant records. We may request proportionate verification to protect your information.
We normally respond within one month, subject to any extensions or adjustments permitted by law. We will explain any applicable delay. Requests are generally handled free of charge.
13. Automated Processing
Analytics and advertising services may automatically group website activity or interests to measure performance or personalise advertisements, where permitted.
Payment providers may also use automated checks to detect fraud or authorise transactions under their own privacy notices.
If you have concerns about an automated decision affecting an order, contact us so we can explain the processing within our control and assist with your enquiry.
14. Children’s Information
Our website and products are intended for adult customers and business purchasers. We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us, please contact us so we can review and address the situation.
15. Third-Party Websites
Our website may link to external websites or services. Those organisations are responsible for their own privacy practices.
Please read their privacy notices before providing personal information.
16. Questions & Complaints
If you have a privacy concern, please contact us first so we can investigate and respond.
You also have the right to complain to the UK Information Commissioner’s Office.
ICO Website: ico.org.uk
You do not have to give up any other rights or remedies by raising a concern with us.
17. Changes to This Policy
We may update this policy to reflect changes to our services, processing activities, or legal obligations.
The current version will be published on this page. Where a material change requires additional notice or consent, we will take the appropriate steps.
18. Contact Us
Trade Name: Commercial Nosing
Data Controller: Mafson Ltd
Company Number: 12731462
Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
Email: sales@commercialnosing.co.uk
Phone: +441143609100
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM GMT, excluding UK bank holidays.
Saturday–Sunday: Closed.