Shipping Policy
At Commercial Nosing, we aim to provide clear shipping information and a reliable delivery experience. This policy explains our delivery destinations, shipping charges, processing times, and procedures for delivery-related issues.
Commercial Nosing is a trading name of Mafson Ltd.
1. Shipping Destinations & Currency
We sell and deliver within the United Kingdom, subject to the delivery restrictions and regional arrangements described below. We do not currently offer international shipping.
All product prices, shipping charges, and payments are in British Pounds (GBP £).
Our standard shipping rates apply to eligible UK mainland delivery addresses. Orders to Scotland, including the Scottish Highlands, and Northern Ireland require confirmation of delivery availability, charges, and estimated delivery times before payment.
2. Shipping Charges & VAT
| Shipping Method | Charge |
|---|---|
| Standard Shipping | £11.99, including VAT |
| Express Shipping | £15.59, including VAT |
These rates apply to eligible UK mainland destinations covered by our standard delivery service.
Regional delivery charges: As indicated at checkout, delivery charges for Scotland, including the Scottish Highlands, and Northern Ireland may be higher. If your delivery address is in one of these areas, please contact sales@commercialnosing.co.uk with your postcode and the products you wish to order before proceeding to payment. We will confirm whether delivery is available and provide the applicable charge and delivery estimate.
For offshore islands or any destination not clearly covered by our standard service, please contact us before ordering.
All applicable delivery charges must be confirmed before you pay. We will not apply an additional delivery charge without your agreement.
VAT: Product prices and the shipping charges stated above include applicable UK VAT. VAT will not be added a second time to prices already displayed as VAT-inclusive.
Mafson Ltd is a UK VAT-registered business. Our VAT number is GB379295832.
3. Dispatch Location
Orders are processed and dispatched from our warehouse in Doncaster, United Kingdom.
Our business and registered address is:
Commercial Nosing / Mafson Ltd
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
4. Processing & Estimated Delivery Times
Estimated delivery times are calculated as handling time plus transit time.
The following estimates apply to in-stock products delivered through our standard service:
| Shipping Method | Order Cut-off | Handling Time | Transit Time | Estimated Total Delivery |
|---|---|---|---|---|
| Standard | 2:00 PM GMT | 0–1 business day | 3–4 business days | 3–5 business days |
| Express | 2:00 PM GMT | 0–1 business day | 1 business day | 1–2 business days |
Business days are Monday–Friday, excluding UK bank holidays. We do not process or dispatch orders on weekends or bank holidays.
Orders received before 2:00 PM Greenwich Mean Time (GMT) on a business day may qualify for same-day dispatch, provided payment has cleared, the products are in stock, and no custom preparation is required. Otherwise, dispatch normally takes place within the handling time shown above.
Orders received after the cut-off, on weekends, or on bank holidays begin processing on the next business day.
Express shipping refers to the faster delivery service after dispatch; it does not remove any necessary handling or manufacturing time.
Delivery times are estimates rather than guaranteed arrival dates. Regional deliveries may have different time frames, which will be confirmed before payment.
5. Custom-Cut & Made-to-Order Products
Custom-cut, made-to-order, or specially prepared products may require additional preparation time and may not qualify for same-day dispatch.
Any different lead time should be stated on the relevant product page or confirmed with you before your order is accepted. If you need a product for a particular installation date, please contact us before ordering to confirm availability and the expected dispatch date.
Where a product-specific lead time applies, that lead time takes precedence over the general handling estimate above.
6. Delivery Restrictions
We deliver to physical addresses within our supported delivery areas.
We do not deliver to:
- P.O. Boxes;
- Military postal addresses, including APO/FPO addresses;
- Destinations outside the United Kingdom.
Regional delivery availability must be confirmed as explained in Sections 1 and 2.
Please provide a complete and accurate delivery address, including your postcode and any relevant access information.
7. Delivery Partners & Tracking
We use the following delivery partners:
- UPS
- EVRi
- DHL
- FedEx
The courier is selected according to the product, parcel dimensions, destination, and shipping service.
Once your order is dispatched, we will send a dispatch confirmation to the email address supplied at checkout. Tracking details will be included where available for the selected service.
If you have not received your dispatch confirmation within the expected handling period, please check your spam or junk folder and contact us with your order number.
8. Delivery Address Changes
If you need to change your delivery address, contact us as soon as possible and before dispatch at sales@commercialnosing.co.uk or call +441143609100.
Because some orders are dispatched on the same business day, we cannot guarantee that an address-change request can be completed.
An address change is only confirmed once our team has acknowledged it. Once a parcel has been handed to the courier, we may be unable to redirect it.
If a parcel is returned because an address was incomplete or incorrect, we will contact you to discuss the available options and confirm any applicable redelivery charge before arranging another shipment.
9. Order Cancellations
For standard, non-custom orders, you may request cancellation without a cancellation fee before dispatch. Please contact us immediately with your order number.
Custom-made or personalised orders may be subject to different cancellation conditions, depending on the product and whether preparation has begun. Please review the product information and our Order Cancellation Policy.
If an order has already been dispatched, we may be unable to stop delivery. You may still notify us of your wish to cancel, and we will explain the applicable return procedure.
Please also see our Return & Refund Policy. Nothing in this Shipping Policy limits your statutory cancellation or refund rights.
10. Damaged, Incorrect or Incomplete Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If the outer packaging is visibly damaged, you may ask the courier to record the damage or refuse delivery where practical. Accepting a parcel does not remove your rights if the goods inside are damaged or faulty.
If your order arrives damaged, incorrect, or incomplete, please contact sales@commercialnosing.co.uk promptly and provide:
- Your order number;
- A description of the issue;
- Details of any missing or incorrect items;
- Photographs of the item and packaging, where reasonably available.
Reporting an issue within 24 hours, where possible, helps us investigate with the courier promptly. This is a request for prompt reporting, not a deadline that limits your statutory rights.
Please retain the packaging where practical while we investigate. We will arrange an appropriate resolution, such as a replacement, supply of a missing item, or a refund. You will not be required to pay return shipping for goods that arrive faulty, damaged, or incorrectly supplied.
11. Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate.
If tracking shows delivery but you cannot locate the parcel, check any delivery photograph, designated safe place, or reception area, and contact us promptly.
We will liaise with the courier and keep you informed. Where an order is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund.
Courier delays do not remove your statutory rights or our responsibilities to you.
12. Contact Information
For shipping enquiries, delivery updates, or help with an order, please contact:
Trade Name: Commercial Nosing
Company Name: Mafson Ltd
Company Number: 12731462
VAT Number: GB379295832
Business & Registered Address:
58 Ormonde Crescent, Hexthorpe
Doncaster, DN4 0GP
United Kingdom
Phone: +441143609100
Email: sales@commercialnosing.co.uk
Customer Service Hours: Monday–Friday, 9:00 AM–4:00 PM GMT, excluding UK bank holidays.